Privacy Policy

Atlantic Home Cleaning Services LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

1. Information We Collect

1.1 Personal Information You Provide

When you request our services or contact us, we may collect:

• Contact Information: Name, address, phone number, and email address
• Service Information: Service preferences, scheduling details, and property information
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)
• Communications: Emails, messages, feedback, and any other information you provide when contacting us

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, and device identifiers
• Usage Information: Pages visited, time spent on pages, and navigation patterns
• Location Information: General geographic location based on IP address (city/region level)
• Referral Information: How you arrived at our website

2. How We Use Your Information

2.1 Service Delivery

• To provide, schedule, and manage cleaning services
• To communicate about appointments, changes, and service updates
• To process payments and send invoices
• To respond to inquiries and provide customer support

2.2 Business Operations

• To improve our website, services, and customer experience
• To analyze usage patterns and optimize our offerings
• To protect against fraud and unauthorized activity

2.3 Marketing (With Consent)

• To send promotional communications about our services
• To share special offers, discounts, and newsletters

2.4 Legal Compliance

• To comply with legal obligations and respond to legal requests
• To enforce our Terms of Service and protect our rights

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us with payment processing, email delivery, website hosting, and analytics. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.2 Legal Requirements

We may disclose your information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better experience by remembering your preferences and understanding how you use our site.

4.2 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

4.3 Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. Data Security

5.1 Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your personal information, including:

• Secure data transmission using encryption (SSL/TLS)
• Access controls limiting who can view your information
• Regular security assessments and updates
• Secure payment processing through trusted providers

5.2 Limitations

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain our business relationship
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

When your information is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access and Portability

You may request a copy of the personal information we hold about you.

7.2 Correction

You may request that we correct any inaccurate or incomplete information.

7.3 Deletion

You may request that we delete your personal information, subject to certain legal exceptions.

7.4 Opt-Out

You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

7.5 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete the information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: